Privacy Policy

1. Overview

• We collect only what we need to deliver and improve our services, including facilitating bookings, providing concierge support, and enhancing your experience.

2. Information We Collect

• Contact details: name, email, phone number
• Booking details: dates, guest counts, preferences
• Usage data: device information, pages viewed, interactions

3. How We Use Your Information

• Process and manage booking requests and communications
• Provide personalized concierge services and recommendations
• Improve site performance, security, and user experience

4. Legal Bases

• Legitimate interests: to operate, secure, and improve our services
• Contract necessity: to process booking requests and related communications
• Consent: for optional experiences, marketing, or where required

5. Data Sharing

• Trusted processors for payments, infrastructure, analytics, and messaging
• Only the minimum data necessary for each service is shared
• We do not sell your personal data

6. Data Retention

• We retain data only as long as needed for the purposes outlined or as required by law

7. Your Rights

• Access, correct, or delete your personal data
• Object to processing or request restriction
• Data portability, where technically feasible

8. Security

• Encryption in transit and at rest where appropriate
• Access controls, monitoring, and regular security reviews
• Vendor due diligence and least‑privilege practices

9. International Transfers

• Where data crosses borders, we apply appropriate safeguards consistent with applicable regulations

10. Cookies

• Cookies help us operate core features and understand performance
• You can manage preferences via your browser settings

11. Children

• Our services are not directed to children under 16
• We do not knowingly collect children’s data

12. Contact Us

• Address: 127 rue camille bernier, Vitet 97133, St Barthélemy
• Phone: +590690629016
• Email: contact@villacarmensbh.com
• WhatsApp: +590690629016

Last updated: 11/25/2025